VersaSpa UK is operated by Innové Beauty & Wellness Ltd. Innové is the data controller for personal information collected through this website.
1. Who we are
Innové Beauty & Wellness Ltd supplies VersaSpa products and services in the UK and Ireland. When this policy says “Innové”, “we”, “us” or “our”, it means Innové Beauty & Wellness Ltd.
You can contact us about privacy using the details in section 9 below.
2. Information we collect
Information you give us
When you make an enquiry or request a call back, we collect your first and last name, business name, postcode, mobile number, email address, whether you already work with Innové, your contact preference, and your consent record. We also collect anything else you choose to provide when you communicate with us.
Information collected when you use the site
We may collect your page URL, referring page, campaign information such as UTM source, medium and campaign, and technical information such as your IP address, device, browser, approximate location, pages viewed and interactions with the site. Some of this information is collected through cookies and similar technologies.
3. How and why we use your information
| Purpose | Lawful basis |
|---|---|
| Respond to enquiries, arrange calls and prepare proposals | Steps at your request before entering a contract, and our legitimate interests in developing our business |
| Provide products, services and customer support | Performing a contract and our legitimate interests in supporting customers |
| Understand campaign performance and improve the website | Your consent where required, or our legitimate interests where the law permits |
| Keep the site secure and prevent fraud or misuse | Our legitimate interests in protecting our services and users |
| Meet legal, regulatory and accounting obligations | Compliance with a legal obligation |
Where we rely on legitimate interests, we consider the impact on your rights and only use your information where those interests are not overridden by your interests or fundamental rights.
6. International transfers
Some suppliers may process personal information outside the UK. Where information is transferred to a country without an applicable UK adequacy decision, we use appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses, together with supplementary measures where appropriate. You can contact us for more information about the safeguards relevant to your information.
7. How long we keep information
We keep personal information only for as long as needed for the purpose for which it was collected, including responding to your enquiry, managing our business relationship, and meeting legal, tax, accounting or reporting requirements. We consider the amount and sensitivity of the information, the risk from unauthorised use, and applicable legal requirements when setting retention periods. We securely delete or anonymise information when it is no longer needed.
8. Your rights
Depending on the circumstances, UK data protection law gives you the right to:
- ask for a copy of your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete or restrict the use of your information;
- object to processing based on legitimate interests or to direct marketing;
- receive certain information in a portable format; and
- withdraw consent at any time, without affecting earlier lawful processing.
These rights are not absolute. We may need to confirm your identity before acting on a request and will normally respond within one month.
You can complain to the UK Information Commissioner’s Office at ico.org.uk. We would appreciate the opportunity to address your concern first.
9. Contact us
Innové Beauty & Wellness Ltd
Changes to this policy
We may update this policy when our services, suppliers or legal obligations change. We will publish the revised version here and update the date at the top of the page.